Terms and Conditions (T&Cs) of Igel-Service GmbH

1. Scope
   These T&Cs apply to all orders placed via our online shop by consumers and businesses. A consumer is any natural person who concludes a legal transaction for private purposes. A business is any natural or legal person who concludes a legal transaction in the exercise of their commercial or professional activity. For businesses, these T&Cs shall also apply to future transactions without requiring renewed agreement. Deviating terms and conditions of businesses require our explicit approval.
2. Contracting Party, Conclusion of Contract
   The purchase contract is concluded with Igel-Service GmbH. The presentation of products in our online shop constitutes a binding offer to purchase. By clicking the order button, you accept this offer. You will receive confirmation of your order by email immediately after submission.
3. Delivery Conditions
   Delivery times are stated in the shopping cart and may vary depending on availability. We are not liable for delivery delays caused by our suppliers. Self-collection of goods is excluded. Details on shipping costs can be found in the product offer information.
4. Payment
   Payment is generally made in advance. Available payment methods include PayPal, credit card, and G-Pay. All necessary payment information will be provided during the ordering process. We reserve the right to conduct a credit check when payment by invoice is selected.
5. Retention of Title
   Goods remain our property until full payment has been received. For businesses, we retain ownership until all claims arising from the ongoing business relationship have been settled.
6. Transport Damage
   Please report any transport damage directly to the delivery carrier and contact us as soon as possible. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement but helps us assert our own claims against the carrier or their insurance.
7. Warranty and Guarantees
   Statutory warranty rights apply. Any additional guarantees and their terms can be found in the respective product descriptions.
8. Dispute Resolution
   We are neither obliged nor willing to participate in a dispute resolution procedure before a consumer arbitration board.
9. Liability Disclaimer
   a) We are fully liable for intent and gross negligence.

1. b) For simple negligence, we are only liable – except in cases of injury to life, body, or health – if essential contractual obligations (cardinal obligations) are breached. Liability is limited to typical, foreseeable damages, but not exceeding EUR 500.00.
2. c) We are not liable for indirect or unforeseeable damages, loss of production or use, lost profits, unrealised savings, or financial losses due to third-party claims in cases of simple negligence – except in cases of injury to life, body, or health.
3. d) Any further liability beyond what is set out in this contract is excluded, regardless of the legal nature of the asserted claim. The above liability limitations do not apply to statutory strict liability (e.g. under the Product Liability Act) or liability under a strict guarantee.
4. e) Where liability is excluded or limited under a) and b), this also applies to the personal liability of our employees, workers, representatives, corporate bodies, and vicarious agents.

1. Final Provisions
   If you are a business customer, German law applies under exclusion of the UN Sales Convention. Exclusive place of jurisdiction is our registered office, provided you are a merchant.